Tracepa98@aol.com

Tracy L Kratzer

OBJECTIVE:

To work in a data entry/ clerical/ customer service position for a successful, team oriented organization in the Orlando area.

Highlights of Qualifications:

• Positive Speaking Voice
• Familiar with Microsoft Office ( Word, Excel, Outlook, Access)

• Able to operate fax machine and other office equipment

• Typing speed 55 WPM

• Able to multi-task / a self-starter

Work Experience

CVS Pharmacy-      Cashier/ Photolab Technician    Orlando, FL         09/ 2003 - Present

• Greet customers and assist them in finding products within the store
• Complete customer transactions
• Process customer photography films by means of photoprocessing machines
• Periodically conduct poduct inventory counts

Sonitrol       Alarm Security Operator   Orlando, FL    

5/ 2002 - 1/ 2003

• Assisted customers with activating their security systems
• Dispatched police and fire departments on threatening alarms
• Helped service technicians in fixing problems with customer systems
• Apprended total of 22 individuals throughout tenure

Walgreens       Cashier/ Photolab Technician    Orlando, FL         8/ 2001- 4/ 2002

• Greet customers and assist them in finding products within the store
• Complete customer transactions
• Process customer photography films by means of photoprocessing machines
• Periodically conduct poduct inventory counts

Excell Agent Services      Telephone Operator    Rockledge , FL       2/ 2000 - 7/ 2001

• Provided credit instructions to customers
• Located telephone numbers from a database for customers all across the country
• Averaged 1, 000+ calls per day, 20- 24 seconds per call

Education

• Pursuing career in Multimedia and Web Design
• Projected graduation   March 2005

• Completed several business and computer courses as well as general studies
• Graduated with honor roll status

• Focused on business courses as well as general studies